Allergy Grocer will make every effort to get your package to you when you want it. Simply place your order, select the delivery method based on availability and desired delivery time, and at checkout, the appropriate shipping and handling charge will be applied.

Or, take advantage of Allergy Grocer’s free shipping!

• Proceed to checkout with at least $100 of items in your Shopping Cart.
• Ship your items to a single continental U.S. address.
• Select free shipping option.
• Place your order, and enjoy the free standard shipping!

For orders less than $100, standard shipping rates will apply and are calculated at checkout. Allergy Grocer typically utilizes the USPS, UPS, and FedEx within the continental United States and DHL for international shipments.

US Shipping (excluding Hawaii, Alaska & Puerto Rico)

Standard Shipping – Your order will typically arrive within 5-7 business days or less.

Express Delivery - Your order will typically arrive within 2-3 business days. Orders received after Wednesday, 9:00 AM (est) will be delivered the following week. Additional charges will be applied at checkout.

Standard Overnight Delivery - Please contact our customer service department at 1-888-476-3350 or email customerservice@AllergyGrocer.com for overnight delivery availability and charges.

Hawaii, Alaska & Puerto Rico – Delivery times may be longer and additional shipping charges may be applied at checkout.

Please be sure to include proper and complete addresses. We cannot deliver to P.O. boxes.

International Shipping

Allergy Grocer ships its products all over the world. Rates, delivery method, and shipping times vary depending on order size and destination. You may be subject to additional border service agency handling fees, duties, and taxes for your package depending on your country’s regulatory agency requirements.

Please contact our customer service department at 1-410-309-9343 between 9:00 am and 5:00 pm (est) or via email at customerservice@AllergyGrocer.com to set up an international customer account.

Privacy Policy

Allergy Grocer, LLC respects its customers and the use of your personal information. We are e-commerce consumers too and consider the information you chose to share with us personal and confidential. The following information explains how collected information will be used and Allergy Grocer’s commitment to secure and protect your privacy.

Our website meets or exceeds PCI Data Security Standards (PCI DSS). The PCI DSS was created by the major credit card companies to ensure the adoption of consistent security measures by all merchants. It supports consumer safety and digital trust services that enable everyone, everywhere to engage in commerce and communications.

The Information We Collect

When you initially register on our site, make a purchase request, or agree to participate in a promotion, we may collect and store the following types of information:

• Name
• Address
• E-mail address
• Telephone number(s)
• Credit/Debit Card Information

This information is utilized to provide the requested goods and services as well as to inform you of additional goods, services, and promotions that might be of interest. We may also use this information to customize your experience using Allergy Grocer’s website.

We may ask you to supply information about other people if you order a gift that is sent directly to the recipient. In such circumstances, we will ask for the recipient's name, address, telephone number, and e-mail address.

We may ask you for personally-identifying information if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you expressly give us your permission to share your name and e-mail address with the third party offering the promotion, or the third party who may forward marketing or other materials on Allergy Grocers behalf.

The Use of Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

The Way Information is Utilized

Our goal is to provide products and services that best meet your needs. We evaluate your personal interactions with us in an effort to bring you the products and services that best suit your tastes and dietary needs. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our site's content, layout, and services.

We may use collected data to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services, and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.

The email addresses that we collect are used by us to contact consumers for marketing purposes and are not shared with other organizations for commercial purposes unless you've requested to receive email offers from carefully selected marketing partners of Allergy Grocer.

When you supply us with your postal address or phone number online you may receive periodic mailings or phone calls from us and you may receive mailings from other reputable companies. If you would rather not receive such offers, just call or write to let us know.

If you place an order for products or services, we use your personal information to ship your order; if the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.

We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We or our agents may use your IP address to help diagnose problems with our servers, to manage our website and to enhance our site based on the usage pattern data we receive.

Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to support future website utilization.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Further, we do not knowingly collect or use personal information from children under 18 years of age without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who address our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

Third Party Links & Marketing Partners

Occasionally, at our discretion, we may include or offer third party products, marketing partners, or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

We value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Users of our site may make any changes to their information at anytime by logging into their Account panel and going to the 'Edit Profile' page.

Changes to Our Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

This policy was last modified on September 04, 2009

Your Consent

By using our website, you consent to the collection and use of this information in the manner we describe.

Return & Replacement Policy

When you order from Allergy Grocer, your satisfaction is always our top priority and unconditionally guaranteed…so you can order with complete confidence.

Allergy Grocer stands behind its products 100%. We will happily replace any unopened items in question or refund your money in full within 30 calendar days of the sale date.

How to Return a Product

If you encounter a problem with your order from Allergy Grocer, simply contact Customer Service on our toll free number at 1-888-476-3350 within 30 calendar days of the sale date…

Customer Service department hours are: Weekdays 9:00 am – 5:00 pm (Eastern Standard Time)

…or via e-mail at CustomerService@AllergyGrocer.com. Please be sure to include your name and address as it is on your order, customer number, order date, and a description of the product including the lot number, bar code number, and expiration date as well as the reason you are requesting a return. Please make sure to include as much information as possible to help expedite your request.

Packing and Shipping Your Return

Return shipping is easy and free – after contacting Allergy Grocer’s customer service department, simply seal the item to be returned inside an appropriate shipping box and then securely attach the prepaid shipping label emailed to you by our customer service representative. Then, depending on the shipping method you were informed to use, leave it for USPS carrier or call for UPS or FedEx pick-up, or if convenient and depending on the shipping method you were instructed to use, drop the package off at the post office, UPS, or FedEx site.

Please feel free to contact Allergy Grocer Customer Service toll free at 1-888-476-3350 or via email at CustomerService@AllergyGrocer.com.

Ordering

Ordering on-line at Allergy Grocer was designed to be as user friendly as possible. Simply click the “add to cart” tab associated with the desired items. Your shopping cart contents can be reviewed anytime by clicking the “my cart” tab. When you are finished shopping, proceed to checkout and review your cart. Items can be deleted and additional items can be added at this time. When you are certain that your order is correct, submit the order. The website will verify your name and address as well as calculate the total charge including any shipping fees.

To order an item from a mailing, please enter the item number in the search tab on the home page and click submit. The website will take you to the desired item that you may then add to your shopping cart.

You will be notified when your order has been shipped from Allergy Grocery’s fulfillment warehouse located in Maryland, USA.

Payment, Pricing, & Promotion

All pricing is listed in U.S. dollars except where otherwise indicated. Visa and Master Credit and Debit cards are accepted for payment which is required prior to product shipment.

From time to time and at the sole discretion of Allergy Grocer, various product sales and promotions will be offered. The promotional terms will be clearly stated and strictly adhered to.

Viewing Orders

While shopping on Allergy Grocer’s website, you can view your order by clicking the view cart tab. Items can be added or removed anytime before the order is submitted. After order submission, items cannot be added or deleted.

If the chosen shipping method offers order tracking, a website link and order tracking number will be included in your emailed invoice. If standard shipping is chosen, order tracking is not an available option.

You will be notified when your order has been shipped from Allergy Grocery’s fulfillment warehouse located in Maryland, USA.

Updating Account Information

Your personal account information including your name, address, email, telephone number, credit card information, and payment options can be updated anytime. Simply click on the my account tab and then the edit tab and change the appropriate information, double check that it is accurate and then click ok. The changes may take a few minutes to transfer to our records. Please check your account to make sure that the information was corrected to your satisfaction.